Secure Messaging Best Practices

Protecting your identity and financial data when interacting with new platform users.

In any emergency, call 911 immediately.

Mental health crisis? Call or text 988 (Suicide & Crisis Lifeline) · Available 24/7 · 988lifeline.org

Protect Personal Identifiers: Never share your Social Security number, driver’s license scan, or bank routing number via unencrypted chat.

Initial Meeting in Public: For the preliminary interview, meet at a public cafe, library, or via a video conference before inviting a candidate into your home.

Report Harassment Promptly: Use the report button on any message or profile if a user becomes threatening, abusive, or solicits non-care services.