Safety Guide•Trust & Safety
Emergency Care Protocols for In-Home Caregivers
Crucial steps for handling medical crises, severe weather, fall events, and utility outages safely in domestic care environments.
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In any emergency, call 911 immediately.
Mental health crisis? Call or text 988 (Suicide & Crisis Lifeline) · Available 24/7 · 988lifeline.org
When unexpected emergencies occur, every second counts. Establish unambiguous protocols so caregivers know exactly when to call 911 versus when to notify family members.
In any life-threatening situation (unconsciousness, chest pain, uncontrollable bleeding, head trauma), the immediate rule is to dial 911 first, secure the care recipient, and then notify family.