Community Guidelines
Building a safe, dignified care marketplace requires mutual respect, professional boundaries, and uncompromising integrity.
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Zero-Tolerance Prohibitions
Immediate and permanent account ban and law enforcement escalation applies to:
- Any form of child abuse, endangerment, exploitation, or neglect.
- Physical, financial, or emotional abuse of elders or individuals with disabilities.
- Sexual harassment, unwelcome advances, or solicitation of non-care services.
- Advance-fee check scams, phishing, or financial fraud.
- Falsification of government identity documents, licenses, or background records.
Professional Expectations for Families
- Provide accurate, truthful descriptions of household care requirements and health needs.
- Respect caregiver personal boundaries and safety in private domestic quarters.
- Pay agreed compensation promptly and adhere to state wage and overtime mandates.
- Never request non-medical aides to perform dangerous or unauthorized clinical procedures.
Professional Expectations for Caregivers
- Maintain absolute confidentiality regarding client private medical and personal affairs.
- Arrive on time for agreed shifts and give appropriate advance notice for cancellations.
- Operate strictly within your trained and legally permissible scope of non-medical care.
- Never invite unauthorized guests, family members, or acquaintances into a client’s home.